Frequently asked Questions

I am new to oils what do you recommend?

• Essential oils come in a wide variety of scents and can be used in so many different ways. Contact our Customer Support, our friendly staff would be happy to help you in your journey into Essential Oils. We will work with your to find the right oils and the best uses.

How do I make payment on this website?

• Payment method guides can be accessed on Shopping Guide and Payment Methods

How do I use the discount code?

• When you are about to check out, type in your promotion code on the column provided. One purchase order will be subject to only one promotional code whenever available. Please kindly observe our terms and conditions regarding valid promotional codes.

Where will my order confirmation be sent to?

• All order confirmation will automatically be sent to you via the email that you have included in your account registration form.

What happens after I have clicked on the ‘Checkout’ button?

• When you have clicked on the ‘Check Out’ button, that means you have purchased the items in your shopping cart. We will process your orders after you have confirmed your orders. When your orders are confirmed, we will send them over to the listed intended recipients’ addresses on a timely manner.

Can I change or cancel my orders?

• All orders that have been checked out but not paid within 24 hours will automatically be canceled. However, if the orders have been paid for, they cannot be changed or canceled.

Where can I get most up-to-date information regarding promotions and new products from Nusaroma?

• You can get the newest information about Nusaroma and its products via e-mail by signing your e-mail addresses up on the newsletter column on our website or by liking and following Nusaroma’s social media pages (Facebook & Instagram).

Does Nusaroma have offline/ physical stores?

• Aside from purchasing our products from our online store, Nusaroma’s products can also be purchased via our store at Ruko Permata Arcadia Blok A/9 Jl. Raya Ciherang, Sukatani, Tapos, Depok

How do I contact Customer Service?

• For all information, comments, and suggestions, please contact Nusaroma’s Customer Service department at: info@nusaroma.com

  Working hours:
  Monday - Friday (08.00 - 17.00)